1. Introduction
This Privacy Policy explains how ACFIX Delhi ("we", "us", "our") collects, uses, and protects your personal information when you visit acfixdelhi.co.in or use our services.
By using our website or submitting a booking request, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide when using our website:
- Name — To address you when we contact you.
- Phone Number — To call you back about your AC repair booking.
- Area / Locality — To arrange a technician visit in your area.
- AC Type and Problem — To understand your service requirement.
We may also automatically collect non-personal data including browser type, pages visited, and time spent on our site through Google Analytics and Google Ads tags.
3. How We Use Your Information
- To call you back and confirm your AC repair booking
- To assign a technician to your service request
- To send you a WhatsApp message regarding your booking (if you used our WhatsApp button)
- To improve our website and service quality
- To measure advertising effectiveness via Google Ads conversion tracking
We do not sell, rent, or trade your personal information to any third party.
4. Data Sharing
Your information may be shared with:
- Our technicians — Only name, phone and area to facilitate your service visit.
- Google Analytics / Google Ads — Aggregated, anonymised usage data for advertising and analytics. Google's Privacy Policy.
- FormSubmit.co — Our secure form submission service used to deliver booking details to our email. Your submission data passes through their servers encrypted.
5. Cookies
Our website uses cookies set by third-party services including Google Analytics and Google Ads. These cookies help us understand how visitors use our site and measure our advertising effectiveness. You can disable cookies in your browser settings at any time.
6. Data Retention
We retain your booking information only as long as necessary to complete your service request, typically no more than 90 days after your service date. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, contact us at care@acfixdelhi.co.in.
8. Data Security
We take reasonable measures to protect your personal information. Our website uses HTTPS encryption and our form submissions are transmitted securely. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may contain links to WhatsApp and other third-party platforms. We are not responsible for the privacy practices of those sites. Please review their respective privacy policies.
10. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Business: ACFIX Delhi
- Email: care@acfixdelhi.co.in
- Address: New Delhi, Delhi – 110001
- MSME Reg: UDYAM-DL-08-0099205
- Website: acfixdelhi.co.in